Taking Physical Possession of the Item and transfer of risks

Delivery refers to the transfer of physical possession of the Item, the subject of the relevant order, to the Customer.

It is specified that, in accordance with the provisions of Article L. 216-4 of the Consumer Code (France), any risk of loss or damage to the Item, the subject of the relevant order, is transferred to the Customer at the moment when the Customer or a third party designated by them physically takes possession of that Item. 

Delivery terms 

The delivery method and its cost are automatically determined by the Company, based on the ordered item and the delivery location.

The delivery method and its cost are communicated to the Customer in accordance with the conditions defined in Article 6 herein. 

Delivery times 

The Company delivers the item ordered by the Customer on the date or within the timeframe indicated to the Customer.

In the absence of an indication or agreement regarding the delivery date, the Company shall deliver the ordered goods without undue delay, no later than thirty days after the order confirmation.

In accordance with the provisions of Articles L. 216-2 and L. 216-3 of the Consumer Code (France), in case of the Company's failure to fulfill its obligation to deliver the ordered item within thirty days, the Customer may terminate the contract concluded with the Company for this purpose by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having, in the same manner, instructed the Company to perform the delivery within a reasonable additional period, the Company has not fulfilled its obligation within that period.

The contract is then considered terminated upon receipt of the said letter or written notice by the Company, unless the Company has fulfilled its obligation in the meantime.

When the contract is terminated under these conditions, the Company shall reimburse the Customer for the full amount paid, no later than 14 days following the receipt of the contract termination notice by the Customer.

Delivery zone

Items can be delivered in France as well as internationally.

Responsibility and Compensation

In case of an error by the Customer in providing their delivery information or incomplete information, the Company cannot be held responsible for the impossibility or delay of delivery. In such circumstances, no refunds will be provided.

The same applies in the event of the Customer's absence to receive their items at the agreed location and time. In this case, the delivery person authorized by the Company will leave a delivery notice, if conditions permit.

Furthermore, the Company informs its Customers that deliveries are only made with a handover to the carrier. 

Receiving the Items

In accordance with the provisions of Article L. 133-3 of the Commercial Code (France), in the event of damage or partial loss of the items ordered during transport, the Customer must notify the Company and the carrier by extrajudicial act or by registered letter with acknowledgment of receipt, no later than three (3) days, excluding holidays, from the date of receipt.

If no claim or reservation is made within the aforementioned conditions, the said items can no longer be returned or exchanged by the Company, and no recourse can be taken against the carrier.