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Return Policy
Orders
In accordance with the current legal provisions, and more specifically Article L. 221-18 of the Commercial Code (France), in the context of a distance purchase, the Customer has a withdrawal period of 14 days from the day they receive the Item(s) of their order.
Information regarding the Customer's right of withdrawal is provided in the standard information sheet on the right of withdrawal attached hereto (Annex 1).
Return
Requests to exercise the right of withdrawal should be directed to the company's customer service: (i) by email (at the address: contact@stampparis.fr ); (ii) by postal mail (at the address: 19 rue de Marignan – 75008 Paris (France)).
These requests should include certain personal information of the Customer (name, first name, phone number, email address), the name of the recipient of the order and their delivery address, the date and place at which the request to exercise the right of withdrawal is made, and the specific Items in question.
Requests made by email or by mail can be made using the provided form attached hereto (Annex 2). Items on which the right of withdrawal can be exercised must be returned complete and in their original condition and packaging.
Refund
In the event of the return of an Item under the conditions specified in Article 11.1 (see: Privacy Policy), the company will reimburse the Customer for the cost of the said Item, as well as the delivery fees of the initial order, proportionally to the value of the returned Item compared to the total order amount, except in the case of flat-rate delivery fees and potential additional costs.
The company will not reimburse the Customer for the return costs of the Items, in accordance with the provisions of Article L. 221-23 of the Consumer Code (France). The refund will be made using the same payment method that the Customer used for the initial order (credit card / bank transfer), unless expressly agreed otherwise in writing between the Parties.
The refund will be processed as soon as possible and no later than fourteen (14) days following the effective exercise of the right of withdrawal by the Customer. However, this period may be extended by the company until the Items returned by the Customer are received at the company's headquarters. If the fourteen (14) day period expires on a Saturday, Sunday, or a holiday, it is extended to the next business day.
If the conditions set out in Articles 6.5 and 11.1 are not met (see: General terms and conditions of sale and use), the company will not be able to reimburse the Customer. The Product must be returned unused and complete in its original packaging with all accessories and documents, labels, and seals properly attached, in packaging identical or similar to that of the shipment, within a maximum period of 14 (fourteen) days from the sending of the withdrawal. In all cases, the Product must be returned in the same condition as when it was shipped. The return shipping costs of the Product will be the responsibility of the customer.
Legal guarantees of conformity and hidden defects
In the event of the return of an Item under the conditions specified in Article 11.2 (see: General terms and conditions of sale and use), the Company will not only refund the cost of the said Item but also the transportation costs (delivery and return) to the Customer.
Any claim regarding a Product that proves to be non-compliant with the description must be presented, within a maximum of 14 (fourteen) clear days from its receipt by the Buyer, to Stamp's competent services by email or registered letter with acknowledgment of receipt. The claim must be detailed and clearly indicate the reasons for the dissatisfaction. Stamp commits to handling each claim promptly and on a case-by-case basis.
In any case, the Company will not make any refunds for either the Items or the delivery costs in the event of proven bad faith on the part of the Customer.
ANNEX 1: STANDARD INFORMATION SHEET ON THE RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a period of fourteen (14) days without giving any reason.
The withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the provided withdrawal form, but it is not mandatory.
Requests to exercise the right of withdrawal should be directed to the company's customer service: (i) by email (at the address: contact@stampparis.fr); (ii) by postal mail (at the address: 19, rue de Marignan – 75008 Paris (France)). Requests made by email or by mail can be made using the form provided in Annex 2.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.
You will have to bear the direct cost of returning the goods.
Your liability is only incurred with respect to the depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
ANNEX 2: WITHDRAWAL FORM
If the Customer wishes to exercise their right of withdrawal in accordance with the conditions set out in Article 11.1 of these General Terms and Conditions of Sale, they have the option to use the form provided below.
To the attention of STAMP Sarl
I hereby notify you of my withdrawal from the contract for the sale of the following Item(s):
Name(s) and reference(s) of the Item(s):
Ordered on:
Received on:
Delivery location:
Order number:
Name and surname of the Customer who placed the order:
Address of the Customer who placed the order:
Customer's phone number who placed the order:
Customer's email who placed the order:
Name, surname, and address of the recipient of the order if different from the Customer who placed the order:
Customer's signature in case of submitting this form on paper:
Date:
